Quality Training for Quality Service: The Falcon Fire and Security Approach
Falcon Fire and Security have always put quality above all other factors in delivering a superior service to our customers. Quality of customer care, responsiveness and communication; and quality of technology in all the solutions we offer our clients properties.
This means we frequently invite the UK’s specialist manufacturers of fire and security systems in to our offices both to assess their offerings so we can design truly independent and considered solutions to our customers; and also to ensure our team members are trained on how to get the most out of the systems we install and maintain. Here you can see the lead technical trainer from HikVision UK helping our colleagues with advanced CCTV implementation and access control integration. Training and development really is one of the things that sets us apart and is something we continue to invest in so that our surveyors, installers and maintainers know how to keep you and your property as safe and secure as possible.
In recent years it has become increasingly possible to provide system health monitoring solutions, so we can proactively check on the status and functionality of your systems in between scheduled maintenance visits. This has proven enormously useful for alarm systems where we can get early notifications of things like battery or device signal issues; and especially for CCTV systems where early identification of a camera loss or a hard drive failure can prove critical. It also means that we can often dial in to your system to restore this functionality remotely, or at least provide a temporary fix. This is one of the areas that we are currently spending more training time on than any other; to reduce system downtime and crucially call out costs for our customers.
Additionally, with the rapid pace of development within the sector we can increasingly design solutions that are more proactive than ever before. We no longer need to wait for an intruder to enter your property or a restricted area to react. Using tools such as thermal imaging cameras and / or advanced analytics which can filter out people, animals and vehicles and which are now more cost effective than ever, our team can design and install cost effective pro-active deterrent solutions for you and your property, with audio challenge and other visual and audio alerts in real time. We have seen evidence of intruders being challenged at the fence line, and turning and leaving before our customers’ property was damaged or stolen.
Falcon Fire & Security have been proudly protecting property for over 25 years. Call our friendly team today on 01628 945970 or email us enquiries@falcsec.com to find out how we can help you.
