Falcon Security Systems Limited are respected and experienced fire and security specialists based in London and the Thames Valley.

Introduction

This privacy notice provides details on how we collect and process your personal data through your use of our site, https://www.falcsec.com, and any subdomains.

By providing us with your data, you warrant that you are over 16 years of age.

Falcon Security Systems Limited is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Under the regulation, Falcon Security Systems Limited does not require a Data Protection Officer; however, our senior data controller and GDPR Owner can be contacted using the details below:

Email: datacontroller@falcsec.com
Tel: 01628 945 970
Postal Address: Unit 2G, Anglo Business Park, Lincoln Road, High Wycombe, Buckinghamshire, HP12 3FU
Registered Office: Unit 2G, Anglo Business Park, Lincoln Road, High Wycombe, Buckinghamshire, HP12 3FU

It is very important that the information we hold about you is accurate and up-to-date. Please let us know if your personal information changes by emailing us at datacontroller@falcsec.com.

What Data Do We Collect About You, For What Purpose and On What Grounds We Process It

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

Communication Data: Includes any communication that you send to us, whether through contact forms on our website, phone, email, text, social media messaging, social media posting, or any other communication. We process this data to communicate with you, for record-keeping, and for the establishment, pursuance, or defence of legal claims. Our lawful ground for this processing is our legitimate interests, which are to reply to communications sent to us, keep records, and establish, pursue, or defend legal claims.

Customer Data: Includes data related to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details, financial and credit card details, personal description, photograph, business financial information, usernames, and passwords. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User Data: Includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website, ensure relevant content is provided to you, ensure the security of our website, maintain backups of our website and/or databases, and enable publication and administration of our website, other online services, and business. Our lawful ground for this processing is our legitimate interests, which are to enable us to properly administer our website and business.

Technical Data: Includes data about your use of our website and online services such as your IP address, login data, browser details, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings, and other technology on the devices you use to access our website. The source of this data is from our analytics tracking systems. We process this data to analyse your use of our website and other online services, administer and protect our business and website, deliver relevant website content and advertisements to you, and understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests, which are to enable us to properly administer our website and business, grow our business, and decide on our marketing strategy.

Marketing Data: Includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws, and giveaways, to deliver relevant website content and advertisements to you, and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests, which are to study how customers use our products/services, develop them, grow our business, and decide on our marketing strategy.

We may use Customer Data, User Data, Technical Data, and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests, which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

We may also process Aggregated Data from your personal data, but this data does not reveal your identity and as such, is not personal data. For example, we may review your Usage Data to determine the percentage of website users using a specific feature. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you do not provide the requested data, we may have to cancel a product or service you have ordered, but we will notify you if this is the case.

We will only use your personal data for the purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this, please email us at datacontroller@falcsec.com. In case we need to use your details for an unrelated new purpose, we will notify you and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision-making or any type of automated profiling.

How We Collect Your Personal Data

We may collect data about you by you providing the data directly to us (for example, by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details at https://www.falcsec.com/cookie-policy.

We may receive data from third parties such as analytics providers (e.g., Google based outside the EU), advertising networks (e.g., Facebook based outside the EU), search information providers (e.g., Google based outside the EU), and providers of technical, payment, and delivery services.

We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

Marketing Communications

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications if (i) you made a purchase or asked for information about our goods or services, or (ii) you agreed to receive marketing communications and have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes, we will get your express consent.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at datacontroller@falcsec.com at any time.

If you opt out of receiving marketing communications, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, etc.

Disclosures of Your Personal Data

We may have to share your personal data with the following parties:

Any member of our group, including our subsidiaries, our ultimate holding company, and its subsidiaries.
Selected third parties including:
- Business partners, suppliers, and subcontractors for the performance of any contract we enter into with them or you.
- Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
- Analytics and search engine providers that assist us in the improvement and optimization of our site.
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors, and insurers.
- Government bodies that require us to report processing activities.

We will disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
If Falcon Security Systems Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data to comply with any legal obligation or to enforce or apply our terms of use and other agreements, or to protect the rights, property, or safety of Falcon Security Systems Limited, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction purposes.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

International Transfers

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection for your personal data, so European law has prohibited transfers of personal data outside the EEA unless the transfer meets certain criteria.

Many of our third-party service providers are based outside the EEA, so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security by ensuring at least one of the following safeguards is in place:

We will only transfer your personal data to countries that the European Commission has approved as providing an adequate level of protection for personal data.
Where we use certain service providers, we may use specific contracts, codes of conduct, or certification mechanisms approved by the European Commission that give personal data the same protection it has in Europe.
If we use US-based providers that are part of the EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

When deciding the correct time to keep the data, we look at its amount, nature, and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means, and legal requirements.

For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for up to 7 years after they stop being customers.

In some circumstances, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Legal Rights

Under data protection laws, you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to data portability, and (where the lawful ground of processing is consent) to withdraw consent.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive, or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would appreciate it if you would contact us first if you have a complaint so that we can try to resolve it for you.

Your Rights Include:

Right of Access: You have the right to request a copy of the information that we hold about you.
Right of Rectification: You have the right to correct data that we hold about you that is inaccurate or incomplete.
Right to be Forgotten: In certain circumstances, you can ask for the data we hold about you to be erased from our records.
Right to Restriction of Processing: Where certain conditions apply, you have the right to restrict the processing.
Right of Portability: You have the right to have the data we hold about you transferred to another organization.
Right to Object: You have the right to object to certain types of processing such as direct marketing.
Right to Object to Automated Processing, Including Profiling: You also have the right not to be subject to the legal effects of automated processing or profiling.
Right to Judicial Review: If Falcon Security Systems Limited refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined above.

All of the above requests will be forwarded should there be a third party involved in the processing of your personal data.

You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at datacontroller@falcsec.com.

Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://www.falcsec.com/cookie-policy.

Privacy Policy