Operations Administrator - Permanent full time - £25,000 to £27,000 per annum

Falcon Fire and Security are a warm, friendly, and approachable team; passionate about serving our customers and colleagues with care, attention and an unwavering focus on quality. We are looking for a like-minded person to join us.

You will play a vital, varied and integral role within the office; supporting all departments in the smooth running of the business. As a part of our office team, you'll experience first-hand the warmth and camaraderie that comes from being a part of a close-knit group.

Some of what you’ll be up to:
  • Assist in the day-to-day management of all operational activities.
  • Fielding and responding to customer calls and emails.
  • Taking in and allocating stock.
  • Diarising the engineers and surveyors jobs and appointments.
  • Assisting in customer communications.
  • Preparing and completing engineers pre and post job paperwork.
  • Front line customer service delivery.

Your Superpowers:
  • A methodical and focused approach to managing and completing your workload.
  • The ability to maintain attention to detail even when working at speed.
  • The desire to work on your own initiative during quieter moments.
  • A high level of confidence communicating with customers and colleagues.
  • Computer literacy, including Microsoft office software.
  • Must be able to commute to the Cressex Industrial estate, High Wycombe.

Why Choose Us:
  • Team Culture: Our core team members have been with us for at least 4 years +, a testament to the welcoming and nurturing atmosphere we cultivate.
  • Supportive Environment: We understand that life happens, and we're committed to supporting our team members through both work and personal challenges.
  • Integral Role: In a small company like ours, you're not just an employee—you're an essential part of the team. Your contributions make a significant impact on our success, and your voice will always be heard.
  • Work/Life Balance: We believe in the importance of maintaining a healthy balance between work and personal life.
  • Setting you up for Success: Empowerment, autonomy and trust to do your best work.

Perks beyond the standard pay, 20 days plus bank holidays, pension and systems training:
  • Private medical insurance, free eye tests and flu jabs
  • Free on-site parking
  • Casual dress code
  • Discount on security systems

Feeling like a perfect fit? Share your CV and a little about yourself with us at jobs@falcsec.com. Please include any cover note you think might be helpful.

Contact from agencies will not be replied to.

Here is some of what we can do for you:

Burglar Alarms – audible only or fully monitored solutions. We are regulated by the SSAIB and our alarm receiving centres operate 24/7. Police response alarms may entitle you to insurance discounts.

CCTV Systems – including self or professionally monitored solutions.
Home entry systems - including audio / video door entry intercoms.

Get in touch with our friendly team to discuss any aspect of your home security systems, or to arrange a free, no obligation, site survey with one of our experienced consultants.

Why our customers love us

Pernille Hughes
Pernille Hughes
Polite and Professional service. On time and tidy.
David Miller
David Miller
Excellent service carried out by a great team who knew what they were doing!! You'd be hard pressed to find better!!
Simon D
Simon D
I have always found Falcon to be easy to deal with, fair on price and very responsive. Very happy with their service.
Douglas Fraser
Douglas Fraser
I called our Falcon to deal with a fault in a system that they had supplied some years ago. As always, the engineer was courteous, constructive and helpful in ensuring that I had access to the latest software.
Andy Mayes
Andy Mayes
Excellent service and professional engineers. Office phone answered promptly and very happy to discuss amend quotes. Would definitely recommend.
David McGill
David McGill
Paul, the engineer that did the service was very efficient and polite - could not be bettered.
Paul Newland
Paul Newland
Very professional and helpful local security company. They've done the install and maintenance of our security system for many years and I've always found them professional, easy to deal with and very helpful. I've had occasion to call them during and after hours to report an issue with our system and I've always been able to get through to someone on call who can talk me through a reset or likewise got in touch with the office for instructions. So it's saved me a lot of money not having to get a technician out when they can talk me through an issue. As a retained client I also get a saving on planned and unplanned maintenance. So overall very pleased with the services they offer and will stay with them for any future upgrades
Dorian Leroy
Dorian Leroy
Annual alarm maintenance carried out promptly and efficiently. Jordan also advised me to upload the latest ControlPlus 2 app on my phone and talked me through the process. Happy with the courteous service as always.

What Falcon Fire and Security Can Do for You

Areas We Cover


01628 945 970     |     enquiries@falcsec.com

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